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Frequently Asked Questions

How do I send my audio or video to you?

  • We will coordinate with you for sending your files to us.   Just get in touch.          Our project manager will provide details once we have all of the necessary information.

  • We offer a simple, secure upload portal for files of any size.

  • We can also work with links to external services like Dropbox, Google Drive, Microsoft OneDrive, Vimeo (with download capability) and many others.

Who actually does my transcripts?

All transcription will be done by our U.S.-based, native-English-speaking transcriptionists, each with an average of 10 years of experience transcribing all specialties. We promise to never outsource your work overseas!

Are the files I send you secure?

Yes. All submitted files are stored inside of our secured internal network.

What is standard turnaround time?

'Standard' turnaround time is 48-72 hours per 2 hours of audio or video.

Can I get my transcripts faster than standard turnaround time?

  • Absolutely! However, there may be additional fees for rush service depending on how much faster you need.

  • For transcription projects with multiple audio or video files, the completed transcripts will be delivered incrementally as soon as they are completed. In this case, feel free to work with your Project or Account Manager to prioritize the most important files. You'll only receive the very last transcripts toward the end of the turnaround time, and rush fees can be avoided.

Do you offer discounts?

Yes! We have volume discounts that we can discuss when we start your job. 

Will you sign a nondisclosure or confidentiality agreement?

Confidentiality is our default and what we take great pride in.  Our business depends on it!  However, if you require a specific agreement, we are happy to sign. If you don't have your own NDA, we can provide our own standard agreement. We prefer to be able to sign NDAs as an entire organization, versus collecting individual signatures, but we can accommodate either option. 

How are hours calculated for per hour rates?

All hourly rates have a one-hour minimum. Beyond the first hour, time is added in increments of 15 minutes. All hours are calculated as actual time spent performing the service, much like how a lawyer or other professional would.

How are minutes calculated for per minute rates?

Minutes are calculated from the duration of submitted audio or video files on a per-file basis. Partial minutes are rounded up to the nearest whole minute.

Do you have a minimum charge?

Our minimum charge is $40 per invoice.

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